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FREQUENTLY ASKED QUESTIONS

Thinking about commissioning me? Here are the answers to some of the questions I’m asked most often. If you can’t find what you’re looking for, feel free to get in touch.

click here to submit a commission enquiry
click here to view premade designs

How do I commission you?

Simply complete my commission enquiry form with as much information as possible about what you’re looking for. My current commission availability will always be shown on my website and socials. Once your request has been received, I’ll be in touch if I need any more information.
 

If you need an emergency or rush commission completed, please contact my work email: rchapple20@gmail.com - be aware that rush fees are currently double the commission cost.

What information should I include?

The more information you can provide, the better! Depending on your commission, it can be helpful to include:
 

  • Colours or colour palettes you like

  • Font or typography preferences

  • Existing logos, characters or branding

  • Images or visual references

  • Examples of styles you like

  • A little about you, your content and your community
     

Don't worry if you don't have everything figured out — I can help develop your ideas with you.

How long will my commission take?

Once I begin working on your project, most commissions take around 2–3 working days, depending on the size and complexity of the project.

Your overall wait may be longer depending on my current commission queue, so I recommend booking at least a month ahead of any important launch or deadline.

Can I request a rush commission?

Yes, depending on my availability.
 

Rush commissions allow your project to be prioritised ahead of my existing queue and are charged at double the standard commission price. If you have an urgent deadline, please contact me before submitting your commission.

How do I pay?

Payments are made through PayPal in GBP (£).

Once your designs are ready for approval, I’ll send you a preview of your commission. After everything has been approved, you’ll receive an invoice containing a breakdown of your order.

Additional fees may apply to some commissions, including rush work, commercial usage or additional changes. Full details can be found in my Terms & Conditions.

Can I ask for changes?

Of course! Your preview stage is the best time to request any changes. Once you have approved the final design, further changes may require an additional fee depending on the work involved.

How will I receive my files?

Finished commissions are delivered digitally via my client portal or a Google Drive link for smaller projects.
 

Depending on your project, you may receive:

  • PNG files for static graphics

  • MP4, MOV, GIF or WEBM files for animated work
     

Editable/source files are not normally included unless specifically stated as part of the service.

Please download and back up your files once you receive them, as delivery links may only remain active for a limited time.

I've lost my files. Can you resend them?

For custom commissions, I may be able to resend your files if I still have them available. Please get in touch and I’ll check for you.


Premade designs are different. As these are customised templates, completed orders are only stored temporarily. If the original files are no longer available, the design may need to be purchased and recreated again.
 

I always recommend keeping your own backup of any finished files.

Can I use my commission commercially?

Standard commissions are intended for personal and creator use.

If you would like to use your design on merchandise, products for resale or for another form of commercial use, please let me know before commissioning as an additional commercial licence or fee may apply.
 

Full usage terms are available in my Terms & Conditions.

Can you create illustrations or emotes?

I currently offer simple vector-style illustrations, including designs inspired by characters, Pokémon and environments.

I don't currently offer detailed character illustration, hand-drawn emotes or subscriber badges. However, I can create graphic symbols and other design-led alternatives.
 

If your project requires artwork outside my services, I may ask you to provide artwork from an illustrator before I begin.

Can I commission something that isn't on your services list?

Absolutely!

If you have something in mind that isn't listed, send me an enquiry. If it's something I can help with, I’ll provide a custom quote.

If it isn't within my skillset, I’ll always be upfront about that and may be able to recommend another artist or designer instead.

What happens if I need to cancel?

Cancellation and refund eligibility depends on how far your project has progressed.

Please let me know as soon as possible if your circumstances change. You can find full information about cancellations, refunds and payments in my Terms & Conditions.

Still have a question?

No problem! If there’s something I haven’t covered here, feel free to get in touch and I’ll be happy to help.

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